User Experience (UX) and Customer Experience (CX) design are in high demand while diversity in tech (or lack thereof) is a persisting problem. So it should be of no surprise that the intersection between these two big issues is the blind spot in companies both large and small. Big companies are throwing big money at trying to be “more diverse”, and at the same time are still seeing huge lawsuits filed against them for inaccessible products and/or discriminatory practices. There is a simple reason why: the tech industry (among many others) has a diversity problem.
Let us look at the problem through logic, psychology, human behavior, and learn concrete actions to make a difference, wherever and whatever role you find yourself in.